Refund Policy

Thirty nights to find your skin.

If The Ellara One doesn't earn its place in your evenings, we'll take it back — no fine print designed to wear you down.

Last updated · May 13, 2026

We want you to love The Ellara One. If you don't, we'll take it back — no fine print designed to wear you down.

You have 30 days from the day The Ellara One arrives to try it. Not 30 days from the order date — 30 full nights of use, starting when the box opens.

Email hello@ellaratherapy.com with your order number and a sentence about why it didn't work for you.
We'll send a prepaid return shipping label within one business day.
Pack the mask, the controller, the cable, and the head strap back into the original box (or any sturdy box if you don't have it).
Once the return arrives at our warehouse, your refund hits the original payment method within 3 to 5 business days.

The full $329 purchase price. No restocking fee. No return shipping cost. No questions about why you're returning.

Damaged in shipping? Contact us immediately. We send a replacement same-day, before any back-and-forth. Don't return the damaged unit until we've confirmed.
Past 30 days? We can still help with warranty claims (manufacturing defects, faulty LEDs, controller issues) for 12 months from delivery. See our Support & Warranty page.
Multiple units? Each unit is eligible for return individually. The 30-day window applies per unit, starting on its own delivery date.

Units showing signs of drop damage, water exposure, or unauthorized modification
Returns initiated after the 30-day window
Cosmetic wear from heavy use

Email hello@ellaratherapy.com Monday to Friday, 10:00 to 18:00 ET. Most replies land in your inbox within 24 hours.

— Oliver & Ludwig, Founders, Ellara Therapy, Inc. · Wyoming, USA